FREQUENTLY ASKED QUESTIONS:

What speeds can I experience on Fixed LTE?

You can generally expect speeds between 10-50Mbps. These speeds are determined by the external environment around your home.

How long will it take for my Fixed LTE to be delivered?

The usual lead time is in within 9 business days, provided payment has cleared (stock dependant and worst-case scenario).

Is there a delivery fee? 

The nominal fee will be dependent on the courier and area being delivered to.

How will I be invoiced?

The first month is pro rata plus month in advance. Thereafter monthly in advance.

What speeds can I expect?

LTE is a wireless technology influenced by many factors and with no guarantees. Generally, you can expect speeds of between 10-50Mbps and these speeds are determined by the external environment around your home and/or office.

The device/router used plays an important role in us giving you a great speed experience, which is why we recommend buying your router from us.

Are Routers included in the fee?

Yes, if signing up for a 12 or 24-month contract.

No, on month-to-month contracts, but we are able to assist you with competitive quotes for the best router for your needs.

Can I have a SIM only package?

It is always preferred that you use a router from us to ensure it has the correct firmware configuration for our network, but we won’t stop you from taking a SIM-only package from us and using a router which we have approved for use on our network. Please note that this comes with no telephonic or email support.

Which devices can I use with this service?

MTN can only allow devices which have been network approved by MTN. The range of devices includes: Huawei B525, Huawei B612, ZTE MF286.

Do I need to Rica my SIM card?

Yes. We will assist you at the time.

Info required:  An ID document (or ID card, temporary ID or passport) and proof of residence (e.g., levy statement or electricity bill).

How long does it take to activate after delivery?

Your Sim card should be active within 30minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again.

How many wireless devices can I connect to my Wi-Fi router?

That would depend on the router you choose. Some routers can connect up to 64 wireless devices.

Can I use this service on the go or only at certain locations?

In order for us to best manage your solution, it is advised that this device/service is used at the location it was registered for when the application was submitted.

What happens if I move to a new house or office?

Send a request in writing to us to have your fixed LTE registered to a new location.

There is no cost involved, but is essential that you let us know.

Once approved, plug it in and carry-on working.

Am I prioritised on the tower?

The MTN Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you’ll be sharing the network with mobile LTE subscribers within the Fixed LTE coverage area, you won’t be impacted by congestion issues.

What if I move and my new area has no coverage?

Our MTN Fixed LTE services can only be used in areas with coverage, however, they have the widest available networks in South Africa, which means you will find coverage almost everywhere.  If you are moving to an area without coverage, our cancellation process is quite simple and easy.

Can I have multiple MTN Fixed LTE services?

Yes, as long as they are used at the addresses where the application for each is placed.

What happens if I get fibre coverage in my area?

Call us and well get you connected to one of our fibre services in no time.

Can I upgrade or downgrade my service?

Yes. All Fixed LTE packages can be upgraded or downgraded via written request to WizeFly.

Your new package will only become applicable in your new billing month.

There is no upgrade charge.

There is a downgrade migration penalty that will be discussed at the time of written notice to WizeFly.

Does unused data roll over at the end of the month?

As the packages are uncapped, there is no data to roll over.

How do I view my data usage?

Should you wish to know your data usage, please send us a request in writing and we will get back to you asap.

Is there a cancellation policy? 

Should you decide to cancel your SIM Only package, a calendar months’ notice is required.

Month to Month contracts also require a calendar months’ notice.

Consumer Act regulations will apply in all instances.

Whilst wireless and fibre are generally the preferred choices by many to access the internet, the former is prohibitively expensive and the latter is not available in all areas. These constraints are causing a number of individuals and companies to realise the enormous benefits of using the extensive cellular networks in South Africa.

Fixed LTE is credited as being the fastest wireless technology for mobile devices and smart phones for good reason. The fact that it uses radio waves gives it a better penetration and wider coverage, that also extends to remote areas. It is also extremely affordable.

To use the Fixed LTE network, all you need is a router so that you can connect to your cellular service provider’s network. This router is portable meaning there are no installation costs; there is immediate connectivity and should you move, all you need to do is contact WizeFly so that we can remote reconfigure the device instantly.