Business Uncapped Wireless from MTN

With recent market research data, the advent of businesses decentralising with users and employees either running their businesses from their homes or small offices, has resulted in the SME segment being one of the fastest growing and revenue generating segment. To address this, a need was identified to develop a new product that introduces a mid-tier, low-cost broadband option to complement the existing SOHO offerings which uses FLTE and 5G technologies.

Business Uncapped Wireless from MTN:

Some of its benefits are:

  • Fibre-like speeds at a fraction of the cost
  • Available in remote areas where fibre is not available
  • uncapped with 1:20 contention ratio
  • Asymmetrical speeds with 4:1 download/upload ratio
  • Low cost and reliable using wireless access technology
  • 5 business days turnaround
  • If pre-installation speed test does not product the ordered bandwidth speed, client can opt-out of the service at no penalty or cost.

 The pricing on this product is as follows:

Should you be interested in this product, we will need to:

  • Do a Feasibility check – physical address or GPS lat/long
  • Customer to choose product available with speed requirement and contract term
  • Send us a copy of your ID and contact number during office hours
  • And MTN will contact you directly to approve your application and confirm installation.

Support process:

  1. The MTTR for any Business Uncapped Wireless related issue is the next business day.
  2. An acknowledgement email, including an incident reference number, must be sent to the customer within 15 minutes of logging an incident.
  3. Routers are sold to customers and will be remotely supported by MTN during the contract term. Support of the router will not extend past the device itself, i.e., troubleshooting of aspects such as Wi-Fi will be limited to the device.
  4. If the customer router is deemed faulty, the customer will need to procure a replacement router.
  5. If the RN is deemed faulty, it will need to be swopped out within 72 hours.
  6. The customer or on biller will be charged an unnecessary support call-out fee if the customer incident is due to no fault of MTN.