As the name suggests, Voice Over Internet Protocol (VoIP) delivers voice communication and multimedia sessions (such as video conferencing) over IP networks. This means your business can use the internet as the transmission medium for making phone calls. Examples of this include Zoom; Teams; Skype and WhatsApp calling.
VoIP technology can also be used to enhance traditional PBX solutions while delivering modernised, flexible communication services over IP infrastructure.
VoIP calls allow you to replace your landline telephone at a fraction of the cost while also saving you money on local, mobile and international calls.
VoIP is the perfect value add-on service for fibre, wireless and fixed LTE offerings.
Call us for Pricing
WHY VoIP IS THE WAY TO GO:
- Calls are billed per second with no connection fees or minimum costs
- Low cost calling locally and internationally
- Only pay for the calls you actually make
- No contracts
- Receive and make calls anywhere with a stable internet connection
- Flexibility of not being tied to a fixed line provider
- Your choice of desktop or cordless phones available
- VoIP is a cloud-hosted service, that allows you a number anywhere service
- WizeFly uses Broadsoft VoIP software solutions
All our packages are subject to our Acceptable Use Policy
- VoIP Line does not include the Handset
- VoIP Line does not include Number porting or voice minutes
- Billing is via debit order or credit card payment only
Please Note: Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in this document.
What is VoIP?
VoIP is an alternative telephone service that works off your Internet connection. It cuts out unnecessary landline costs and you are only charged for the time you spend on the call. It is a great solution for anyone with fixed or mobile Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.
What are the benefits of a VoIP system?
- Low cost: All calls take place over the internet therefore you are charged for internet access rather than for call minutes. VoIP offers a cost-effective solution for long-distance and local calling.
- Connect anywhere: VoIP enables the automatic routing of phone calls to your VoIP-enabled phone therefore, wherever you are able to connect to the internet, you can make and receive phone calls.
- Sound quality: A strong internet connection generally results in a clearer and more consistent sound quality than an analogue phone.
- Better functionality: VoIP allows users to host video calls and transmit multimedia messages. Functionality includes voicemail, call analytics and do not disturb.
- Technology: VoIP digitises voice communications making it compatible with the latest technologies. It can work through the newest headsets, smartphones and computer accessories. Any new technology that uses voice is going to work better with a VoIP system than a landline.
- Speed of Deployment: with installation time.
How does it work?
When you sign up for a VoIP service, we’ll give you your own unique VoIP number. It works like a phone number and you’ll use it whenever you need to make and receive calls over the Internet.
Can I keep my current number?
Yes, customers wanting to keep their current numbers can port them to WizeFly for a once-off fee of R89.
If I keep my Telkom number, who do I deal with?
Should you choose not to transfer your current number, you will still deal with WizeFly.
What do I need to do to transfer my Telkom voice landline to WizeFly?
You will need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled in full or Telkom will not release your number) and an authorisation letter (which we will supply to you) allowing us to transfer the line.
How long does the Telkom line transfer take?
It can take up to 14 working days (once your account is settled).
Are the packages Month to Month?
Yes, our packages are all month-to-month services.
Is this only for Fibre?
No, the VoIP services are available for use on both a Fibre, Wireless and Fixed LTE set-up.
What VoIP software do we use?
WizeFly uses BroadSoft VoIP software solutions. BroadSoft is likely the largest VoIP application provider in the world.
How stable is VoIP?
Due to the fact that VoIP is fully dependent on the internet, you must have a strong and reliable internet connection to ensure decent sound quality and continual connectivity. In this time of load shedding, a UPS can be used to secure your internet access during power cuts.
Do I need a specific line speed?
We do not limit the speed however; we do recommend that your line speed is stable and more than 4 Mbps to get the most from the service.
Is the handset included?
No, the handsets offered are an optional extra. Our customers also have the option of providing their own VoIP handset providing it is from the approved list. Please contact us for further information if required.
Is RICA documentation required?
Yes. You need to produce your ID and proof of address (less than three months old). We will inform you as soon as your RICA application is approved.
Do I have voicemail?
Yes, including call waiting and do not disturb. Please contact us for a full feature set.
Is there a call history to look up?
Unlike existing landlines, you can now access up-to-date call history logs for both incoming and outgoing calls.
Is the billing per second?
Yes
What happens if I move?
This is a VoIP line, so if you move offices or homes, you simply connect the phone to your new internet line and everything will work.
ACCEPTABLE USE POLICY
The Company is committed to complying with legislation and ensuring all its Customers have the ability to use its network and the Internet without interference or harassment from other users. By using any of our services, you agree to comply with this AUP. The Company reserves the right to change or modify the terms of the AUP at any time, by posting an updated version on its Website. Your use of our services after changes to the AUP are posted will be viewed as deemed acceptance of the new AUP. The AUP applies to all The Company services.
What are the benefits of a VoIP system?
- Low cost: All calls take place over the internet therefore you are charged for internet access rather than for call minutes. Muliple lines can also be added without additional cost. VoIP offers a cost-effective solution for long-distance and local calling.
- Connection anywhere: VoIP enables the automatic routing of phone calls to your VoIP-enabled phone therefore, wherever you are able to connect to the internet, you can make and receive phone calls.
- Sound quality: A strong internet connection generally results in a clearer and more consistent sound quality than an analgoue phone.
- Better functionality: VoIP allows users to host video calls and transmit multimedia messages. Fucntionality includes voicemail, call analytics and do-not-disturb features.
- Technology: VoIP digitises voice communications making it compatible with the latest technologies. It can work through the newest headsets, smartphones and computer accessories. Any new technology that uses voice is going to work better with a VoIP system than a landline.
Are the packages Month to Month?
Yes, our packages are all month-to-month services.
Is this only for Fibre?
No, the VoIP services are available for use on both a Fibre and Fixed LTE set-up.
How stable is VoIP?
Due to the fact that VoIP is fully dependent on the internet, you must have a strong and reliable internet connection to ensure decent sound quality and continual connectivity. In this time of load shedding, a UPS can be used to secure your internet access during powercuts.
Do I need a specific line speed?
We do not limit the speed however, we do recommend that your line speed is stable and more than 4 Mbps to get the most from the service.
What VoIP software do we use?
WizeFly uses Broadsoft VoIP software solutions. Broadsoft is likely the largest VoIP application provider in the world.
Is the handset included?
No, the handsets offered are an optional extra. Our customers also have the option of providing their own VoIP handset.
Can I keep my current number?
Yes, customers wanting to keep their current numbers can port them to WizeFly for a once-off fee of R100.00.
If I keep my Telkom number, who do I deal with?
Should you choose to transfer your current number, you will still deal with WizeFly.
What do I need to do to transfer my Telkom voice landline to WizeFly?
You will need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled in full or Telkom will not release your number) and an authorisation letter, which we will supply to you, requesting that we transfer the line to ourselves.
How long does the Telkom line transfer take?
It can take up to 14 working days (once your account is settled).
Do voice products require RICA documentation?
Yes. You need to produce your Company legal documentation and proof of address (less than three months old). We will inform you as soon as your RICA application is approved.
How do I send my documents?
After signing up, you will receive a confirmation email which will link you to a WizeFly interface. From there, you will be able to upload your documents. Alternatively, you can email all documents to hello@wizefly.co.za
Does it cost more to call an “087” number?
No, it does not cost extra to dial an 087 number or for someone to call your own 087 number – it incurs the same cost as a normal landline.
Do I have voicemail?
Yes, all our Hosted PBX and Business VoIP services have voicemail, call waiting and do not disturb. Please contact us for a full feature set.
Is there a call history to look up?
Unlike existing landlines, you can now access up-to-date call history logs for both incoming and outgoing calls.
Is there per second billing?
Yes, all calls are charged from the 1st second with no minimum charge. A two second call will be billed at two seconds.
How do you know if your airtime is running out?
You can choose to be notified when you are nearing your airtime limit via email and/or SMS.
What happens if I move?
This is a VoIP line, so if you move offices, you simply connect the phone to your new internet line and everything will work.
Do I have international roaming?
Yes. You can choose up to 10 countries from where you will be able to make calls.
Do un-used monthly talk time minutes rollover to the following month?
No
Does un-used top up airtime rollover to the following month?
Yes, your top up airtime will only expire after three months from the day you purchased it.
What is FUP?
On the Uncapped packages we have the right to enforce the Fair Usage Policy (FUP). This will mean that if you make an excessive number of calls and hit the FUP threshold, you may have to wait until your account resets the following month to continue making calls. We will send you communication when you are approaching the threshold.
An Internet Connection
A Handset
